To return an Amazon item you purchased through Bitoff, you need to process a return. Follow the Amazon prompts listed in the video here. If your item arrives damaged or your order is not correct, request a return label from the Amazon.

Steps to do:
click 'Return Items' on the order detail page
Request a return label
Pack your item securely in the original packaging or a sturdy box with packing bubbles.
Insert any necessary paperwork.
Attach your return label to the package.
Ship your return based on the return shipping option you selected.

Please keep a copy of the return label generated by Amazon. If there are any further issues, having this return label will help us resolve your issue quicker.

For more information on the return shipping options, go to About Return Shipping.

If your gift return is authorized, Amazon or the Amazon Merchant will process your refund as an Amazon Gift Card. The Gift Card will be added to the account you used to generate your return from the Online Returns Center. Once the refund is processed, Amazon will send you a confirmation e-mail.

If you're an Earner processing the refund, the refund will be processed to the original payment method used to complete the purchase. All Amazon refunds are subjected to Amazon's refund policies outlined at About Refunds.
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