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I need help, how can I contact Bitoff?

Bitoff's support team is available to assist you whenever you need help. You can reach out to us through any of the following four methods:

1- Submit a ticket with your Order ID: Send us a ticket including your Order ID, and our support team will address your query promptly.

2- Chat with our customer support team online: Access the live chat feature on your profile (see picture below) to directly communicate with our customer support representatives.

3- Request Bitoff Support on your order list: By selecting the "Request Bitoff Support" option on your order list, one of our support members will join the chat associated with your order to assist you. To expedite the process, please ensure that you have already asked your questions and provided a detailed description of the situation before our support member joins the chat (see picture below).

4- Join Bitoff's Telegram community channel: Engage in discussions and interact with other Shoppers and Earners in Bitoff's Telegram community channel. Simply search for "@bitoff_official" on Telegram or tap the picture below to join.

Updated on: 17/05/2023

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