Articles on: Earner Stage

What happens if I don't enter the tracking code?

Tracking your order is crucial for every shopper. As an earner, it is your responsibility to enter the tracking number for orders/items shipped via UPS, USPS, DHL, or FedEx.

If your order contains multiple items with different tracking codes, make sure to enter all the tracking numbers individually.

In some cases, if Amazon is the shipping provider, the order may not have a Tracking ID that can be directly entered. In such situations, earners should provide the Package Tracking URL in the tracking number box. This allows shoppers to track their order by accessing the order status in their Amazon account.

Adding the tracking code is very important. Failure to do so, may result in shoppers contacting Bitoff's support team, prompting us to follow up with earners and request the addition of the tracking code.

Please note: If an earner fails to respond or hesitates to add the tracking code, the order will be canceled on Bitoff, even if the package is already in transit. It is the earner's responsibility to ensure the tracking code is provided, and they will be held accountable for any resulting consequences.

Updated on: 15/05/2023

Was this article helpful?

Thank you!