Confirm the Delivery , Whenever you received your items correctly and physically.
Since Bitoff platform is Item Base , We recommend you to confirm every individual item(s) as they are arrived.

If your package and items are OK, please confirm as soon as you receive the shipment, so that Earner will receive their payment more shortly.

But if it isn't OK, for example: the package is wrong with a different item, you should let the Earner know about the situation. To make sure if the Earner submitted a correct or an incorrect product, ask them for a screenshot; if it was The Earner's mistake, contact Bitoff Support Team and don't confirm the delivery until then.

If the item is broken or was sent wrong by Amazon, Shoppers can request for return and refund on Amazon, You need to return the package through the amazon customer support steps,and the Shopper should confirm the delivery in Bitoff.

For more help, contact Bitoff Support Team.

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