Articles on: Shopper Stage

When should I confirm the delivery? Why?

It is recommended to confirm the delivery as soon as you physically receive your items.
Since Bitoff operates on an item-based system, it is best to confirm each individual item as they arrive.

Confirming the delivery promptly ensures that the earner receives their payment without any delays. It also helps maintain transparency and accountability within the Bitoff platform.

However, if there is an issue with the package or the items received, such as receiving the wrong item, it is important to inform the earner about the situation. You can ask the earner for a screenshot to verify the contents of the package. If it is determined that the mistake was made by the earner, it is advisable to contact the Bitoff Support Team and refrain from confirming the delivery until the matter is resolved.

In cases where the item is broken or was incorrectly sent by Amazon, shoppers can request a return and refund through Amazon's customer support. It is crucial to follow the necessary steps provided by Amazon for returning the package. Once the return process is initiated, the shopper should confirm the delivery in Bitoff.

For further assistance, please reach out to the Bitoff Support Team.

Updated on: 15/05/2023

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