Bitoff Help Center
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Learn how Bitoff works for Shoppers.
I want to buy a product, what should I do?
You can place an order in Bitoff after you have found the product you wish for, with the Bitoff's search toolbar. You can either search the products on Bitoff or paste the exact Amazon product's URL:
What is the extra fee?
It's an Additional Shipping Fees or Taxes. Sometimes Amazon receives some extra shipment costs or taxes for the delivery into the different US nations. It may happen on your Bitoff profile that these extra fees are not included in your order, so you need to add these extra amount on Extra Fee box manipulatively. For example, the item shows $175.00, but an extra 4.49 dollars is needed for the shipping cost. Usually they are included on your order list on Bitoff, but if it wasn't, you need t
What if no Earner pick up my order?
There are some essential things to know when proceeding to purchase on Bitoff. There are several reasons why an earner is not eager to accept an order: Expensive products with high discount percentage Amazon out of stock products Long shipping time items Fail to add extra fees Earners can pick up any order from the list; so the order needs to fit into the Earner's benefits. If shoppers assume themselves in the Earner's position, they
What if earner doesn't enter the tracking code?
Shoppers need to ask the Earner first, but if they didn't agree on the terms, the shopper can contact the Bitoff support team. We will follow up the Earner to add the tracking code, but if the Earner didn't respond, the order gets cancel on Bitoff, even if the Earner purchased the item on Amazon already and the package is on its way! There is also another solution: If the shoppers have their Order Id and their items proceeded in one package, Shoppers can add their order id at the
How can I change my order?
If your order is still on the Earn page, and not accepted, then you can change your order. You can easily edit, cancel or place another order. You can click on Edit in your order list and change the off percentage before any Earner pick ups your order: !(https://storage.crisp.chat/users/helpdesk/web
When should I confirm the delivery? Why?
Confirm the Delivery , Whenever you received your items correctly and physically. Since Bitoff platform is Item Base , We recommend you to confirm every individual item(s) as they are arrived. If your package and items are OK, please confirm as soon as you receive the shipment, so that Earner will receive their payment more shortly. But if it isn't OK, for example: the package is wrong with a different item, you should let the Earner know about the situation. To make su
What can't I buy on Bitoff?
There is a list of unsupported item you can't buy on Bitoff: Amazon Gift Cards Visa Gift Cards Subscriptions Customization items Warranties Lightning Deals Prime-only Deals Add-on Items Out of Stock Items Due to how Bitoff functions, some items cannot be bought on Amazon using our service. !(https://storage.cr
How can I find products on Bitoff?
You can search your product on the Bitoff search box You will see the same Amazon result in Bitoff: Or you can search your product via amazon and copy-paste Amazon link into the Bitoff search box to see the exact product you want. !(https://storage.crisp.chat/users/helpdesk/website/fb0