Bitoff Help Center
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Learn how Bitoff works for Shoppers.
I want to buy a product, what should I do?
Bitoff supports the most famous and wanted USA Online-stores As a Shopper, you can spend bitcoin or tether on all online stores on Bitoff. Here is the tutorial on buying from Amazon (it also works the same for all other online stores): You can place an order in Bitoff after you have found the product you wish for, with the Bitoff's search toolbar. You can either search the products on
What is the extra fee?
It's an Additional Shipping Fees or Taxes. Sometimes Amazon receives some extra shipment costs or taxes for the delivery to different states. It may happen on your Bitoff profile that these extra fees are not included in your order, so you need to add these extra amount on Extra Fee box manually. For example, the item shows $175.00, but an extra 4.49 dollars is needed for the shipping cost. Usually they are included on your order list on Bitoff, but if it wasn't, you need to add it. In case yo
What can't I buy on Bitoff?
There is a list of unsupported item you can't buy on Bitoff: Amazon Gift Cards Visa Gift Cards Subscriptions Customization items Warranties Lightning Deals Prime-only Deals Add-on Items Out of Stock Items Due to how Bitoff functions, some items cannot be bought on Amazon using our service. !(https://storage.cr
How can I change my order?
If your order is still on the Earn page, and not accepted, then you can change your order. You can easily edit, cancel or place another order. You can click on Edit in your order list and change the off percentage before any Earner pick ups your order: !(https://storage.crisp.chat/users/helpdesk/web
What if earner doesn't enter the tracking code?
Shoppers need to ask the Earner first, but if they didn't agree on the terms, the shopper can contact Bitoff’s support team. We will follow up with Earner to add the tracking number, but if Earner didn't respond, the order gets cancelled on Bitoff. Even if Earner purchased the item on Amazon already and the package is on its way! There is also another solution: If shoppers have their Order Id and their items proceeded in one package, Shoppers can add their order id at the end of this link below
What if no Earner pick up my order?
There are some essential things to know when proceeding to purchase on Bitoff. There are several reasons why an earner is not eager to accept an order: Expensive products with high discount percentage Amazon out of stock products Long shipping time items Fail to add extra fees Earners can pick up any order from the list; so the order needs to be a good fit for Earners. So, it is natural that expensive orders with high discount demands
When should I confirm the delivery? Why?
Confirm the Delivery , Whenever you received your items physically. Since Bitoff platform is Item based , we recommend you to confirm each individual item(s) as they are arrive. If your package and items are RECEIVED OK, please confirm as soon as you can, so that Earner will receive their payment without any delay. But if it isn't OK, for example: the package is wrong with a different item, you should let the Earner know about the situation. To make sure that Earner has submitted corr
How can I find products on Bitoff?
** You can search your product on the Bitoff search box** You will see the same Amazon result in Bitoff: Or you can search your product via amazon and copy-paste Amazon link into the Bitoff search box to see the exact product you want. !(https://storage.crisp.chat/users/helpdesk/website/fb0