Articles on: Official Bitoff Support

I have received a wrong product, what should I do?

If you have received the wrong product, there are two possibilities:
it could be the Earner's mistake or an error on Amazon's part.

If it was the Earner's mistake, you should ask them to cancel the order or request Bitoff Support to delete it. In this case, the Earner will not receive any bitcoin or tether(USDT) in return.

To avoid such a situation, it is always a good practice to ask for a screenshot of the purchased products from the Earner before the delivery is made. You can also cross-check the tracking ID or Order page URL to ensure that the correct products have been purchased.

If Amazon made the mistake, you should follow the return steps on their website and return the product. Once you confirm the delivery, the Earner will receive their bitcoin or tether. It is essential to check the Amazon return policy before initiating the return process.

In both cases, it is crucial to communicate with the Earner and Bitoff Support promptly to resolve the issue as soon as possible.

Updated on: 15/05/2023

Was this article helpful?

Share your feedback


Thank you!