Probably Shopper hasn't confirmed the delivery. Earners should ask shoppers to do it and wait for 48 hours. If Shopper doesn't confirm the delivery for no reason, after 48 hours, the Earner should contact Bitoff Support.
Bitoff support will follow up with the Shopper as well; if the Shopper doesn't cooperate or respond again, the Earner can demand Bitoff support to release the amount into Earner's wallet.

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