Bitoff Help Center

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• The item delivered by amazon, but it has been canceled on Bitoff, what should I do?

  This situation may occur when the Earner hasn't entered the tracking code and did not respond to the both Shopper and Bitoff support team. So the order goes cancel on the Bitoff but remains on the Amazon website. Therefore, the order delivers by amazon while it has been canceled on the Bitoff platform. If you are the Shopper, you may want to transfer the bitcoin for Earner, so let the Bitoff Support and the Earner know about it. If you are the Earner, Shopper may or may not transferSome readers

• The Earner didn’t send the tracking ID; what should I do?

  Have you asked your Earner? It can be possible for them to forget entering the tracking ID or sending you the Amazon shipping URL. But if you asked and waited for 48 hours and the Earner didn't respond or didn't enter the tracking ID, Ask Bitoff Support, we will follow up the Earner to do it. In case the Earner didn't cooperate, Shopper can ask Bitoff Support to cancel the order.Some readers

• My package is purchased, can I still change it?

  If Earner agrees, you can change your order. Pay attention that all these circumstances can be done if your package has not been shipping on the Amazon website, so you can cancel the order or edit it on Amazon with their customer support team. Bitoff support won't change the purchased items for you unless both shoppers and earners have come to an agreement. ![](https://storage.crisp.chSome readers

• Can Shopper withdraw bitcoin too?

  Yes, sure. Shoppers also can withdraw bitcoin unless they have some orders in process; in this case, they can only withdraw the extra amount of bitcoin from their account statement. For example, if they have three Processing Orders with 0.03 bitcoin value, they can't draw this amount unless they have extra BTC on their wallet balance, the order's BTC value(e.g.0.03)Some readers

• When do I receive my package?

  If it is delivering with UPS, USPS, DHL, or FedEx, the Tracking ID shows the estimated delivery time. Also, if it is shipping by Amazon, you can find the estimated delivery on amazon tracking URL. Amazon mostly indicates it as an estimated delivery; you may have some delays so that you can contact amazon support in this case.Some readers

• The Tracking ID shows: your package is running late, why?

  It is better to wait for a few more days. In this state, your package may deliver with delay, or the Tracking ID may change into a lost package later. In case the tracking page didn't update, and you didn't receive the parcel in a month, You need to contact Amazon Customer Service, and the Earner must ask for the Amazon's refund. Also, The Shopper should ask Bitoff Support to cancel the order in Bitoff. ![](https://storage.crisp.chat/users/helpdesk/website/fb035d7d884e1000/bitoffpng_7dlpty.pngSome readers

• The bitcoin hasn't released, why?

  Probably Shopper hasn't confirmed the delivery. Earners should ask shoppers to do it and wait for 48 hours. If Shopper doesn't confirm the delivery for no reason, after 48 hours, the Earner should contact Bitoff Support. Bitoff support will follow up the Shopper as well; if the Shopper doesn't cooperate or respond again, the Earner can demand Bitoff support to release the bitcoin into Earner's wallet.Some readers

• I have received the item broken, what should I do?

  You need to go through the return and refund process on amazon. Confirm the delivery on bitoff and follow amazon steps for a refund or a replaced changed item. Check the Amazon return and refund process here.Some readers

• The Tracking ID shows: Delivered, but I didn't get anything! Why?

  Ops, in this case, you should check your address. If the address was correct, you may check your garage, near your house, or ask your neighbors. If the address was right and you didn't receive the package, contact amazon support or your area's post center to find your package. By the way, you need to confirm the delivery on Bitoff. If the Shopper entered a wrong address in Bitoff, so he/she is the one to blame, the Earner must receive his/her bitcoin under any circumstances, and shoppersSome readers

• My package has been purchased, but I don't want it, how can I cancel it?

  You can't! Unless the Earner accepts on canceling the order on Amazon only if it hasn't been shipped. If the Earner doesn't take your request, all the terms you agreed on stays remain, and Bitoff Support won't cancel the order. The Shopper and the Earner must come into an agreement, and it's the only way!Few readers

• I have received a wrong product, what should I do?

  There are two possibilities, whether it was the Earner mistake or Amazon mistake: If the Earner has mistaken, you need to ask the Earner to cancel the order, or you may request Bitoff Support to delete the order for you.; in this case, the Earner shall receive no bitcoin in return. For a better experience, before receiving your parcel, it is better to ask your Earner for a screenshot of your purchased products. You can also check the tracking ID or Order page URL to make sure your productsFew readers

• The Shopper hasn't confirmed the delivery, what should I do?

  It is better to ask Shopper about it because it may have different reasons. Sometime it might happen for a Shopper to face a problem with the delivery. For example, the item is broken and need a return and refund process on Amazon! If the problem is between the Shopper and Amazon, and it doesn't concern the Earner, Shopper needs to confirm the delivery. If the Shopper doesn't confirm the delivery after 48 hours without any reason, theFew readers

• Why my tracking Id shows: your package may be lost?

  The Earner should check it with Amazon's customer service to make sure if the package is lost or not. If it has been lost, Earner should refund their money from Amazon. The Shopper needs to ask Bitoff support to cancel the order in Bitoff. In case the Shopper insists on having the same item after Earner refunds his/her money from amazon, the Earner should buy the thing one more time from Amazon. If Earner doesn't accept, Shopper should place another order on Bitoff, and another earner soon wilFew readers

• Why haven't I received my package yet?

  As a Shopper, you need to check your Tracking ID or check the Order ID URL on Amazon. If it is on its way, you should have a little patient. But if it has issues, you can either follow up the Amazon support or ask the Earner to do it for you.Few readers

• Do I need to deposit bitcoin in my wallet for every order?

  Your Bitoff wallet balance needs to be equals with your Processing Orders in Bitoff. You can deposit bitcoin into your wallet once in order to have enough bitcoin balance before submitting an order. You can also pay the exact bitcoin amount for every individual order after submitting the order request. Since Bitoff using escrow payment, if you submit a request when your wallet balance isn't enough, the debt remains pending on your dashboard, whiFew readers

• I want to change my order, but an earner accepted it, what can I do?

  You should ask the Earner to stop purchasing the item as soon as possible! Because Earners fulfill the order on Amazon in less than one hour and you should be fast to stop them from buying the items, based on your agreements, the order may get canceled or changed. If the order has been placed but hasn't shipped, There is a chance to ask the Earner to cancel the order on both Amazon and Bitoff platform.Few readers