Bitoff Help Center

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• Can Shopper withdraw too?

  Yes. Shoppers can withdraw bitcoin or tether(USDT) unless they have some orders in process; in this case, they can only withdraw the amount which is not in use. For example, if they have three Processing Orders with 0.03 bitcoin value, they can't draw this amount unless they have extra BTC on their wallet balance; the order's BTC value (e.g.0.03) shall remain in their wallet. ![](https://storage.crisp.chat/users/helpdesk/website/fb035d7d884eFew readers

• The item delivered by amazon, but it has been canceled on Bitoff, what should I do?

  This situation may occur when the Earner hasn't entered the tracking code and did not respond to the both Shopper and Bitoff support team. So the order goes cancel on the Bitoff but remains on the Amazon website. Therefore, the order delivers by amazon while it has been canceled on the Bitoff platform. If you are the Shopper, you may want to transfer the Bitcoin/ Tether for Earner, so let the Bitoff Support and the Earner know about it. If you are the ** Earner**, Shopper may or may not tFew readers

• The Bitcoin / Tether hasn't released, why?

  Probably Shopper hasn't confirmed the delivery. Earners should ask shoppers to do it and wait for 48 hours. If Shopper doesn't confirm the delivery for no reason, after 48 hours, the Earner should contact Bitoff Support. Bitoff support will follow up with the Shopper as well; if the Shopper doesn't cooperate or respond again, the Earner can demand Bitoff support to release the amount into Earner's wallet. ![](https://storage.crisp.chat/users/helpdesk/website/fb035d7d884e1000/bitoffpng_bb7nu2.Few readers

• My package is purchased, can I still change it?

  If Earner agrees, you can change your order. Pay attention that all these circumstances can be done if your package has not been shipped yet, so the earner can cancel the order or edit it on Amazon with their customer support team. Bitoff support won't change the purchased items for you unless both shoppers and earners have come to an agreement. It also works for other online stores in Bitoff such as BestBuy, Walmart and etc.Few readers

• I have received a wrong product, what should I do?

  There are two possibilities, whether it was the Earner mistake or Amazon mistake: If the Earner has mistaken, you need to ask the Earner to cancel the order, or you may request Bitoff Support to delete the order for you.; in this case, the Earner shall receive no bitcoin / tether(USDT) in return. For a better experience, before receiving your parcel, it is better to ask your Earner for a screenshot of your purchased products. You can also check the tracking ID or Order page URL to make surFew readers

• The Earner didn’t send the tracking ID; what should I do?

  Have you asked your Earner? It can be possible for them to forget entering the tracking ID or sending you the Amazon shipping URL. But if you asked and waited for 48 hours and the Earner didn't respond or didn't enter the tracking ID, Ask Bitoff Support, we will follow up the Earner to do it. In case the Earner didn't cooperate, Shopper can ask Bitoff Support to cancel the order.Few readers

• The Tracking ID shows: your package is running late, why?

  It is better to wait for a few more days. In this state, your package may deliver with delay, or the Tracking ID may change into a lost package later. In case the tracking page didn't update, and you didn't receive the parcel in a month, You need to contact Amazon Customer Service, and the Earner must ask for the Amazon's refund. Also, The Shopper should ask Bitoff Support to cancel the order in Bitoff. ![](https://storage.crisp.chat/users/helpdesk/website/fb035d7d884e1000/bitoffpng_7dlpty.pngFew readers

• Why my tracking Id shows: your package may be lost?

  The Earner should check it with the website's customer service to make sure if the package is lost or not. If it has been lost, Earner should refund their money from the website. The Shopper needs to ask Bitoff support to cancel the order in Bitoff. In case the Shopper insists on having the same item after Earner refunds his/her money from amazon, the Earner should buy the thing one more time from Amazon. If Earner doesn't accept, Shopper should place another order on Bitoff, and another earneFew readers

• When do I receive my package?

  If it is delivering with UPS, USPS, DHL, or FedEx, the Tracking ID shows the estimated delivery time. Also, if it is shipping by Amazon, you can find the estimated delivery on amazon tracking URL. Amazon mostly indicates it as an estimated delivery; you may have some delays so that you can contact amazon support in this case. It works the same for all online stores such as BestBuy, Walmart and etc. ![](https://storage.crisp.Few readers

• The Shopper hasn't confirmed the delivery, what should I do?

  It is better to ask Shopper about it because it may have different reasons. Sometime it might happen for a Shopper to face a problem with the delivery. For example, the item is broken and need a return and refund process on Amazon! If the problem is between the Shopper and Amazon (or other websites), it doesn't concern the Earner, so Shopper needs to confirm the delivery ASAP. If the Shopper doesn't confirm the delivery after 48 hoursFew readers

• Do I need to deposit bitcoin or tether in my wallet for every order?

  Your Bitoff wallet balance needs to be equal with your Processing Orders in Bitoff. You can deposit bitcoin or tether into your wallet to have enough balance before submitting an order. You can also pay the exact amount of bitcoin or tether for every individual order after submitting your order request . Since Bitoff is using escrow payment, if you submit a request when your wallet balance isn't enough, the debt remains pending on your dashboard,Few readers

• I have received the item broken, what should I do?

  You need to go through return and refund process on Amazon (or other websites). Confirm the delivery on the Bitoff and follow Amazon steps for a refund or replace changed item. It works the same for all online stores on Bitoff. Check Amazon return and refund process here. ![](https://storage.crisp.chat/users/helpdesk/website/fb035d7d884e10Few readers

• The Tracking ID shows: Delivered, but I didn't get anything! Why?

  Ops, in this case, you should check your address. If the address was correct, you may check your garage, near your house, or ask your neighbors. If the address was right and you didn't receive the package, contact amazon support or your area's post center to find your package. By the way, you need to confirm the delivery on Bitoff. If the Shopper entered a wrong address in Bitoff, so he/she is the one to blame, the Earner must receive his/her Bitcoin or Tether under any circumstances, anFew readers

• I want to change my order, but an earner accepted it, what can I do?

  You should ask Earner to stop purchasing the item as soon as possible! Because Earners fulfill orders on Amazon in less than one hour and you should be fast to stop them from buying the items, based on your agreements, the order may get canceled or changed. If your order has been placed but hasn't been shipped, There is a chance to ask Earner to cancel your order on both Amazon and Bitoff platform.Few readers

• Why haven't I received my package yet?

  As a Shopper, you need to check your Tracking ID or check the Order ID URL on Amazon. If it is on its way, you should have a little patience. But if it has issues, which we discussed possible issues on other articles, you can either follow up the Amazon support or ask the Earner to do it for you. ![](https://storage.crisp.chat/users/helpdesk/website/fb0Few readers

• My package has been purchased, but I don't want it, how can I cancel it?

  You can't! Unless Earner accepts on canceling the order on Amazon, only if it hasn't been shipped. If the Earner doesn't accept your request, all the terms you agreed on remains same, and Bitoff Support won't cancel the order. The Shopper and Earner must come into an agreement, and it's the only way!Few readers