Articles on: Official Bitoff Support

The Tracking ID shows: your package is running late, why?

If the tracking ID shows that your package is running late, it is best to wait for a few more days as your package may still be delivered with some delay.

However, if the tracking page doesn't update and you don't receive the parcel within a month, you should contact Amazon Customer Service for assistance.
Meanwhile, the Earner should request a refund from Amazon, and the Shopper should ask Bitoff Support to cancel the order in Bitoff.

Updated on: 15/05/2023

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