I received a broken item! How should I proceed?

To initiate a return or refund, you will need to follow the return and refund process on the original website of purchase, such as Amazon or other supported websites.


Once the item has been delivered, you should confirm the delivery on Bitoff and then proceed to follow the relevant steps on the original website for a refund or replacement of the item.

This process is the same for all online stores on Bitoff.

For more information on the return and refund process for Amazon, please refer to their website.

Updated on: 15/05/2023