Bitoff Help Center

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• Why we recommend using the Wishlist button?

  To purchase the orders, you can click on either of two buttons. To avoid facing any issues, we set the blue button as the default since there is a chance to hit some issues while purchasing an order as a gift on Amazon with the other button. If you use the button: Purchase Item, one of two issues might occur: Missing items on the purchase order list Unable to see the shopper's address in the checkPopular

• What is Bitoff's Limitation Level?

  For a better trade experience in Bitoff, we provide a limitation for both Shoppers and Earners, so they have an equal chance to trade. It means that Shoppers cannot have all the orders on earn-list, and no earner can purchase all of the orders. Shoppers’ Limitation: Shoppers have limitations in choosing the percentage of the discounts and the number of concurrent orders. Shoppers with higher feedback scores can have maximum simultaneous orders with “waiting for Earner” status. Once an ordPopular

• What is the "Earn" page?

  Earn is the page that shows all Shopper's order, and Earners should choose and pickup the orders from this page and purchase them on Amazon. There is a filter for showing either ** bitcoin** or tether orders. If you are a VIP earner, you can pick up all store's orders such as eBay, BestBuy and etc. ![](https://storage.crisp.chat/users/helpdeskSome readers

• How can I withdraw my balance?

  To withdraw from your wallet, you need to activate two-step verification on your security profile section, then: Follow the steps: Your profile **** wallet section **** withdraw page **** enter the amount **** enter your wallet code **** choose the network fee type **** Withdraw button If you are withdrSome readers

• How can I change my account balance?

  To change your wallet balance, go to your profile and follow the steps as shown below: ![](https://storage.crisp.chat/users/helpdesk/website/fb035d7d884e1000/bitoffpng_1rzon0r.pngSome readers

• How to return or refund on Bitoff?

  To return an Amazon item you purchased through Bitoff, you need to process a return. Follow the Amazon prompts listed in the video here. If your item arrives damaged or your order is not correct, request a return label from the Amazon. Steps to do: click 'Return Items' on the order detail page Request a return label Pack your item securely in the original packaging or a sturdy box with packing bubbles. IFew readers

• What is a "wallet" in Bitoff?

  ** Deposit and Withdraw the Bitcoin / Tether in Wallet page on your profile.** **** Shopper will deposit BTC / USDT into their account balance. When the order is complete, Bitoff will transfer the bitcoin from the Shopper’s wallet into the Earner's wallet, so that earner may spend it as a shopper later, or withdraw it.Few readers

• How can I see my previous payments?

  You can view all the transactions and payments history on your Bitoff account. Go to the Transaction section in your profile. You will find all the details about your payments along with the exact day, date, and time arrangement.Few readers

• What is the Applied BTC Rate? Why is it higher?

  Bitoff matches the shoppers and earners. Shoppers receive a discount, and the earners receive cryptocurrency. Earners pay the order's full cost and get crypto equivalence based on its cost after the discount. Therefore it seems that they are paying extra in comparison to the real-time value of a Bitcoin. The applied BTC rate is showing how much** above the market** are earners paying for each order. Consider that the ReaFew readers

• Where does the buying process take place, Amazon or Bitoff?

  The whole process takes place on Bitoff, except for the Shopper’s product search and earner’s purchase step. These two steps process through Amazon.Few readers

• What if the product will no longer be available on the Amazon website?

  Sometimes it may happen to both Shoppers and Earners: If you are a Shopper, you may search on Amazon and find other sellers of the same product, and if it isn’t available, you have to wait until it is available on Amazon again. If you are an ** Earner**, you need to let the Shopper know about it. Usually, some other Amazon sellers have the exact product; with the Bitoff support team, you can change the product's URL. If it isn’t the solution, the order goes pending for two days in order toFew readers