• I received a broken item! How should I proceed?

  To initiate a return or refund, you will need to follow the return and refund process on the original website of purchase, such as Amazon or other supported websites. Once the item has been delivered, you should confirm the delivery on Bitoff and then proceed to follow the relevant steps on the original website for a refund or replacement of the item. This process is the same for all online stores on Bitoff. For more information on thFew readers

• Are shoppers also able to withdraw money?

  Yes. Shoppers can withdraw bitcoin or tether(USDT) unless they have some orders in process; in this case, they can only withdraw the amount which is not in use. For example, if they have three Processing Orders with 0.03 bitcoin value, they can't draw this amount unless they have extra BTC on their wallet balance; the order's BTC value (e.g.0.03) shall remain in their wallet. (https://storage.crisp.chat/users/helpdesk/website/fb035d7d884eFew readers

• What should I do if my Bitoff order is canceled but the item is already delivered by Amazon?

  In some cases, the Earner may fail to enter the tracking code and not respond to the Shopper or Bitoff support team, resulting in the order being canceled on Bitoff but delivered by Amazon. Here's what you should do: If you're the Shopper and you may want to transfer the Bitcoin/Tether to the Earner, inform both the Bitoff support team and the Earner about the situation. If you're the Earner, the Shopper may or may not transfer the Bitcoin/Tether to your wallet since the order was cancFew readers

• What should I do if my tracking ID shows that my package may be lost?

  If your tracking ID shows that “your package may be lost”, the Earner should contact the website's customer service to confirm if the package is actually lost. If the package has been lost, the Earner should refund the money from the website. Meanwhile, the Shopper should contact Bitoff support to cancel the order on Bitoff. If the Shopper insists on receiving the same item, the Earner should repurchase the item from Amazon after the refund. However, if the Earner does not agree to repurchase,Few readers

• The Bitcoin / Tether hasn't released, why?

  If you are an Earner and your Bitcoin or Tether payment has not been released, there may be a few reasons why. One possibility is that the Shopper has not confirmed the delivery. In this case, you should reach out to the Shopper and ask them to confirm the delivery. If they do not respond, you should wait for 48 hours before taking further action. If the Shopper still does not confirm the delivery after 48 hours, you should contact Bitoff support. They will follow up with the Shopper and try tFew readers

• What should I do if the Earner did not provide the tracking ID?

  If you have not received the tracking ID from the Earner, you should first reach out and ask for it. It is possible that the Earner simply forgot to enter or send it to you. If you have already asked for the tracking ID and waited for 48 hours without receiving a response or the Earner did not provide the tracking ID, you can contact Bitoff Support. We will follow up with the Earner to ensure that they enter and provide you with the tracking ID. If the Earner still does not cooperate or responFew readers

• How long will it take for my package to arrive?

  If your package is being delivered by UPS, USPS, DHL, or FedEx, the Tracking ID will show the estimated delivery time. For packages shipped by Amazon, you can find the estimated delivery date on the Amazon tracking URL. However, keep in mind that there may be delays in delivery, in which case you can contact Amazon support for assistance. The same process applies for other online stores like BestBuy, Walmart, and others. !Few readers

• Can I change my package after it has been purchased?

  If the Earner agrees, it is possible to make changes to your order. However, this can only be done if the package has not been shipped yet. In this case, the Earner can cancel or edit the order on Amazon by contacting their customer support team. Please note that Bitoff support cannot change purchased items on behalf of the Shopper or Earner, unless both parties have reached an agreement. This policy applies to all online stores on Bitoff, including BestBuy, Walmart, and others.Few readers

• The Tracking ID shows: your package is running late, why?

  If the tracking ID shows that your package is running late, it is best to wait for a few more days as your package may still be delivered with some delay. However, if the tracking page doesn't update and you don't receive the parcel within a month, you should contact Amazon Customer Service for assistance. Meanwhile, the Earner should request a refund from Amazon, and the Shopper should ask Bitoff Support to cancel the order in Bitoff. (https://storage.crisp.chat/users/helpdesk/website/fb035Few readers

• The Tracking ID shows: Delivered, but I didn't get anything! Why?

  If the tracking ID shows "delivered," but you didn't receive anything, there are several steps you can take: First, double-check the address you provided to ensure it was correct. Next, check around your property, including your garage and with your neighbors. If you still can't locate the package, contact Amazon support or your local post office to try and locate it. Also, make sure to confirm the delivery on Bitoff. If the Shopper entered the wrong address in Bitoff, the shopper is reFew readers

• What is the reason I have not yet received my package?

  If you haven't received your package yet, as a Shopper, there are a few steps you can take. First, check the Tracking ID or the Order ID URL on Amazon to see the status of your package. If it is still in transit, it's important to have a little patience as delays can occur. However, if there are any issues with the delivery, as discussed in other articles, you have a couple of options. You can either reach out to Amazon supFew readers

• I have received a wrong product, what should I do?

  If you have received the wrong product, there are two possibilities: it could be the Earner's mistake or an error on Amazon's part. If it was the Earner's mistake, you should ask them to cancel the order or request Bitoff Support to delete it. In this case, the Earner will not receive any bitcoin or tether(USDT) in return. To avoid such a situation, it is always a good practice to ask for a screenshot of the purchased products from the Earner before the delivery is made. You can also crossFew readers

• The Shopper hasn't confirmed the delivery, what should I do?

  If the Shopper is not responding to the Earner's requests for confirmation or is unavailable for any reason, the Earner can contact Bitoff Support to intervene and resolve the issue. Bitoff Support can try to contact the Shopper and request confirmation of the delivery, and if unsuccessful, may release the funds to the Earner after a reasonable period of time has elapsed. It is important for both the Shopper and the Earner to communicate and resolve any issues promptly to ensure a smooth traFew readers

• Do I need to deposit bitcoin or tether in my wallet for every order?

  Your Bitoff wallet balance needs to be equal with your Processing Orders in Bitoff. You can deposit bitcoin or tether into your wallet to have enough balance before submitting an order. You can also pay the exact amount of bitcoin or tether for every individual order after submitting your order request . Since Bitoff is using escrow payment, if you submit a request when your wallet balance isn't enough, the debt remains pending on your dashboard,Few readers

• How can I cancel my purchased package?

  Cancellation of a purchased package depends on the agreement between the Shopper and the Earner. If the package has not yet been shipped and the Earner agrees to cancel the order on Amazon, you can proceed with the cancellation. However, if the Earner does not accept the cancellation request or if the package has already been shipped, the cancellation may not be possible. It is important for the Shopper and the Earner to communicate and reach an agreement regarding the cancellation. BitoffFew readers

• I want to change my order, but an earner accepted it, what can I do?

  f you want to change your order after an earner has already accepted it, you should contact the earner as soon as possible and request that they stop the purchase process. It's important to act fast since earners usually fulfill orders on Amazon within an hour of accepting them. Depending on the agreements you made with the earner, you may be able to cancel or modify the order. If the order has already been placed but hasn't shipped yet, you can ask the earner to cancel it on both Amazon andFew readers

• How to Use the Lightning Network on Bitoff

  What is the Lightning Network? The Lightning Network is an advanced technology that enables faster and cheaper Bitcoin transactions. By using this network, you can increase transaction speed with significantly lower fees. Section 1: Depositing via the Lightning Network (https://storage.crisp.chat/users/helpdesk/website/fb035d7d884e1000/bitoff-my-wallet-11-16-2024034Few readers